Data Protection

Mesot Agency Privacy Policy

1. The security of the user data stands

first of all

Mesot Agency respects the privacy of all users of the websiteandof the online shop (hereinafter referred to as "the customer" or "the customers"). These data protection regulations form the basis for the processing of personal data and provide information on what type of user data Mesot Agency collects from customers, how Mesot Agency uses this data and what rights customers are entitled to. Mesot Agency complies with the applicable data protection laws and processes personal data only for the purposes for which the data were transmitted.

This privacy policy will be adjusted, supplemented or changed from time to time. With each new call or visit to the website, the current, retrievable version applies.

Should there be any inconsistency between this Privacy Policy and any other applicable contract or terms and conditions of Mesot Agency, the provisions of this Privacy Policy shall prevail.

2. Nature and Purpose of Data Collected

The term "personal data" or "personally identifiable information" as used in this Privacy Policy includes information from which customers can be personally identified.

The processing of personal data means any handling of personal data, such as collecting, using, storing, disclosing, transmitting or deleting the data.

On the one hand, Mesot Agency automatically collects personal data when the customer interacts with the website or uses the online shop. On the other hand, personal data provided by a customer (e.g. by making contact, creating a user profile or customer account, chatting with the bot or web form) is recorded automatically or manually.

2.1 Information Collected Automatically

When visiting the Mesot Agency website, statistical visitor data is automatically collected on which parts of the website are visited by the customer. Each time a website is called up, the web server automatically saves a so-called server log file, which contains, for example, the name of the requested file, the customer's IP address, the date and time of the call, the browser used, the operating system, the amount of data transferred and the requesting provider (access data). contains and documents the retrieval. In this context, it is sometimes necessary for so-called cookies (see Section 4 below) to be used.

This access data is evaluated exclusively for the purpose of ensuring trouble-free operation of the site and improving our offer.

2.2 Data when interacting with Mesot Agency, for contract processing, contact and opening a customer account

Mesot Agency does not automatically collect personal information from customers, such as name, address, telephone number or e-mail address.

On the other hand, personal data is collected from customers if a customer voluntarily communicates this as part of an order or when contacting Mesot Agency (e.g. via contact form or e-mail). Mandatory fields are marked as such, since Mesot Agency needs the data in these cases to process the contract or to process the contact and without this information the order or the contact cannot be sent. Which data is collected can be seen from the respective input forms.

If a customer decides to open a customer account, Mesot Agency will use the personal data for the purpose of opening a customer account. The mandatory information requested during registration must be provided in full, otherwise Mesot Agency may refuse registration. Mesot Agency uses the collected personal data only for the purpose of using the online shop or the respective offer or service for which the customer has registered. In addition, Mesot Agency can use the customer's e-mail address to inform them about important changes, such as the scope of the offer, or technically necessary changes.

After the contract has been fully processed or after the customer account has been deleted, the customer's data will be restricted for further processing and deleted after the tax and commercial retention periods have expired, unless the customer has expressly consented to further use of the data or Mesot Agency has made a request reserves the right to use data beyond what is permitted by law. The customer account can be deleted at any time and can be done either by sending a message to the contact details given below (see Section 9 below) or using a function provided for this purpose in the customer account.

3. Legal basis for collecting and processing personal data

The legal basis for the collection and processing of the customer's personal data depends on the respective purpose of the data processing in each individual case. In particular, the following come into question:

the protection of the legitimate interests of Mesot Agency, provided that the interests of the client or fundamental rights or freedoms are not unreasonably affected;
the conclusion or performance of a contract; or
The customer's consent at the time the personal data was recorded. The customer can revoke his consent at any time. For this purpose, the customer can send a corresponding notification to the contact details described below. The legality of the data processing that has already taken place remains unaffected by the revocation.

4. Use of cookies and use of data

4.1 Cookies

In order to continuously improve the website for customers, Mesot Agency can use cookies. Cookies are small pieces of software information that are stored by web browsers (e.g. Google Chrome, Internet Explorer or Mozilla Firefox) on the customer's computer hard drive in order to facilitate use of the website (e.g. language selection, shopping cart, etc.).

Some of the cookies used by Mesot Agency are deleted after the end of the browser session, i.e. after closing the web browser (so-called session cookies). Other cookies remain on the end device and enable Mesot Agency to recognize the customer's web browser again on the next visit (so-called persistent cookies). The duration of storage can be found in the overview in the cookie settings of the web browser.

Most web browsers automatically accept such cookies, but web browsers can be configured not to accept or store cookies. However, if cookies are deactivated, the functionality of the website may be restricted. Details on this can be found in the operating instructions or the help function of the web browser.

4.2 use of the data

The anonymous data, which is recorded by means of cookies when the Mesot Agency website is called up, can be used for web analysis purposes, to optimize the website and to measure performance. Mesot Agency can use third-party providers for this, some of whom have their own data protection regulations over which Mesot Agency has no influence.

Mesot Agency uses functions of the following web analysis services:

1. Google Analytics
The provider is Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA.

Google evaluates the use of the website in order to compile reports on website activity and to provide other services related to website activity and internet usage to Mesot Agency. The IP address transmitted by the customer's web browser as part of Google Analytics is not merged with other Google data.

The information generated by cookies about the use of the website is usually transmitted to a Google server in the USA and stored there. Google complies with the data protection provisions of the "Swiss-US Privacy Shield" agreement and has registered with the US Department of Commerce for the "Swiss-US Privacy Shield" (information on the Swiss-US Privacy Shield can be found athttps://www.privacyshield.gov/Swiss-US-Privacy-Shield-FAQs).

For more information, see Google's privacy policy athttps://support.google.com/analytics/answer/6004245?hl=en.

2. Google AdWords and Google Conversion Tracking
The provider is Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA.

As part of Google AdWords, Mesot Agency uses so-called conversion tracking. When the customer clicks on an ad served by Google, a conversion tracking cookie is set. These cookies lose their validity after 30 days at the latest and are not used to identify the customer. If the customer visits Mesot Agency's website and the cookie has not yet expired, Google and Mesot Agency can recognize that the customer clicked on the ad and was redirected to this page.

Mesot Agency learns from Google the total number of users who clicked on the ad and were redirected to a website with a conversion tracking tag. However, Mesot Agency does not receive any information with which the customer can be personally identified.

For more information, see Google's privacy policy athttps://www.google.de/policies/privacy/.

3.Google Maps
The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

Mesot Agency uses Google Maps to visualize geographic information. When using Google Maps, Google transmits or processes data about the use of the Maps functions by website visitors, which may include in particular the IP address and location data. Mesot Agency has no influence on this data processing.

Insofar as information is transferred to Google servers in the USA and stored there, the American company Google LLC is certified under the "Swiss-US Privacy Shield".

In order to deactivate the Google Maps service and thus prevent data transmission to Google, a customer must deactivate the Java Script function in the web browser. In this case, Google Maps cannot be used or can only be used to a limited extent.

For more information, see Google's privacy policy at
https://www.google.com/intl/de_de/help/terms_maps/.

4. pipedrive CRM

Provider is Pipedrive Inc, 530 Fifth Avenue, Suite 802, New York, NY, 10036, USA

Mesot Agency uses pipedrive to store, process and contact the collected customer data. Pipedrive is subject to the following industry standards:

- GDPR/DSGVO (US-EU privacy shield)

- ISO/IEC 27001:2013 (report)

- SOC 3 (report)

Mesot Agency has no influence on the data protection regulations of the third parties mentioned and gives no guarantee or guarantee for the complete security. For more information, see:

https://www.pipedrive.com/en/privacy

https://www.pipedrive.com/en/features/privacy-security

4.3 Social media content

Mesot Agency may use social media plugins from social networks such as Facebook, Instagram or Twitter on the website.

If the customer calls up a website that contains such a plugin, the web browser establishes a direct connection to the servers of the respective social network. The content of the plugin is transmitted directly to the web browser by the respective provider and integrated into the page. By integrating the plugins, the providers receive the information that the customer's web browser has accessed the corresponding Mesot Agency website, even if the customer does not have a profile on the corresponding social network or is not currently logged in. This information (including the IP address) is transmitted directly from the customer's web browser to a server of the respective provider (possibly in the USA) and stored there. If the customer is logged into one of the services, the providers of the social network can directly assign the visit to the Mesot Agency website to the profile in the respective social network. If the customer interacts with the plugins, for example by pressing the "Like" or "Share" button, the corresponding information is also transmitted directly to a server of the provider and stored there. The information is then also published in the social network and displayed there to the customer's contacts.

These social networking platforms have their own privacy policies over which Mesot Agency has no control.

The purpose and scope of the data collection and the further processing and use of the data by the providers on their websites, as well as a contact option and the related rights of the customer and setting options for the protection of privacy can be found in the data protection information of the providers:

https://www.facebook.com/policy.php

https://twitter.com/de/privacy

https://help.instagram.com/155833707900388

If the customer does not want any of these plugins to be loaded, it is recommended to log out of the relevant social network. Furthermore, various web browsers can be set up or supplemented with add-ons (e.g. Facebook blocker) so that the social media plugins are not loaded.

5. Newsletters

If the customer would like to receive a newsletter offered by Mesot Agency, Mesot Agency requires an e-mail address from the customer and other information that allows verification that the customer is the owner of the e-mail address provided and that receipt of the Newsletter agrees (so-called "double-opt-in" procedure). If the customer would like to register for a newsletter as a registered customer, he can give his consent at the time of registration or later via the registration function in the customer account.

With the newsletter, the customer regularly receives recommendations and offers that might interest them. To this end, Mesot Agency collects and processes personal data relating to the customer's usage behavior on the website, orders placed with Mesot Agency and how the customer uses the newsletter (e.g. whether the newsletter is opened or which web URL links are clicked). Mesot Agency can evaluate this data for statistical purposes in order to better tailor the content of the newsletter to the interests of customers.

The personal data entered in the newsletter registration form is processed based on the customer's consent, which the customer can revoke at any time for the future. The revocation takes place either via the "unsubscribe" link in the newsletter, written notification by the customer to Mesot Agency to the im imprintlisted address or deregistration in the customer account. Mesot Agency uses the personal data collected to design the content and send the newsletter. It will not be passed on to third parties for their own (advertising) purposes.

Mesot Agency stores the personal data provided by the customer for the purpose of subscribing to the newsletter until the customer unsubscribes from the newsletter.

6. Disclosure of your data

Mesot Agency will not disclose customers' personal data to third parties. Excluded from this is if the customer has agreed to the transfer of data to companies that are not affiliated with Mesot Agency or if Mesot Agency is legally, officially or judicially obliged to do so. In addition, if service providers who support Mesot Agency in data processing, website administration or in any other way and in providing the products and services requested by the customer are called in (e.g. parcel or newsletter delivery service providers). These third parties are required to maintain the same level of security and privacy as Mesot Agency.

7. Data Security

Unfortunately, the transmission of data via the Internet is not completely secure. Mesot Agency works with service providers and Internet providers who take appropriate technical and organizational security measures to protect the personal data of customers. However, Mesot Agency cannot guarantee the security of the data transmitted by the customer. Any data transmission is therefore at your own risk.

Mesot Agency will never ask customers for their password or credit card details unless they are required during secure checkout during a payment transaction.

8 Your information and cancellation rights

Of course, every customer is free to inform Mesot Agency at any time - for example in an e-mail - that the personal data should not be used to contact them in the future. Participation in the special services of the Mesot Agency website, such as the newsletter service, can also be revoked at any time.

In addition, there is the possibility to obtain information on the processing of the data or to request a copy of the personal data collected via the Mesot Agency website.

9. Contact

If a customer has any questions about this privacy statement or data protection at Mesot Agency, they can contact us using the contact details in theimprintContact Mesot Agency.

10. Final Provisions

Should individual provisions or parts of these data protection provisions prove to be void or ineffective, this will not affect the validity of the rest of the data protection provisions.

The place of jurisdiction and the applicable law are based on the General Terms and Conditions.

(Version 04/22/2023)